Glazing Questions, Answered

The price depends on the type and size of glass, how high the window is, and how quickly you need it. Every quote is free and no-obligation, and we confirm the price with you before any work is booked. Call 01628 303060 or send a photo through the contact form for a realistic figure.

Yes. Quotes are free and there is no obligation to go ahead. If a job needs a site visit before we can price it properly, we will tell you about any charge before we book it.

In many cases, yes. Send a photo of the damage through the contact form along with your postcode and a rough size, and we will tell you whether we can price it from that or need to measure on site. A photo of the whole window, not just the crack, is the most useful.

Requests sent through the callback form are answered within the hour during business hours, Monday to Friday 9am to 5pm. If your window is broken now, call 01628 303060 instead of using the form.

No. We handle everything from a single cracked pane to a full window or door replacement, and small repair jobs are a normal part of our week.

Standard appointments are Monday to Friday, 9am to 5pm. Outside those hours we run a 24-hour emergency callout for boarding up and making property safe, so a broken window is never left open overnight.

Yes. We provide a genuine 24-hour emergency callout across Maidenhead and the surrounding area for boarding up and making broken windows safe. Call 01628 303060 and tell us what has happened.

Response time depends on where you are and what time you call, but emergency work is prioritised over routine appointments. Call us and we will give you a realistic arrival window rather than a vague promise.

Yes. We carry heavy-duty boarding to secure a smashed window or door, then return to fit the permanent glass once it is ready. That keeps your property weather-tight and secure in the meantime.

Keep everyone away from the broken glass, do not try to remove shards from the frame yourself, and secure the room if you can. If the damage followed a break-in, report it to the police first and do not tidy up until you have a crime reference number.

Yes. We work on residential and commercial properties, including door glass, shopfronts and communal areas for landlords and managing agents.

Yes, wherever possible. We measure the thickness, spacer bar and glass type, and match patterns and leaded work so the new pane sits in with the rest. On older properties we will tell you honestly if an exact match is not available.

Yes. A misted or foggy double-glazed window usually means the sealed unit has failed, not the frame. We replace the unit itself and keep your existing window, which is quicker and cheaper than a full replacement.

No. Once the seal fails, the unit loses its insulating gas and its low-E coating stops performing as intended, so heat escapes and condensation returns. Replacing the unit restores both clarity and thermal performance.

We measure on site and return to fit the new unit, typically within 48 hours. Common sizes are often quicker, while bespoke, toughened or patterned glass takes longer. We confirm a date when we quote.

Yes. We replace sealed units in uPVC, timber sash and casement windows, aluminium frames and commercial glazing.

If the frame is sound, replacing the unit is usually the sensible option. If the frame is warped, rotten or the hinges and locks are failing, we will say so and quote for the alternatives rather than pushing you towards the bigger job.

Yes. We repair and replace window and door hardware, including handles, friction stays, hinges and locking mechanisms. Our glaziers carry a wide range of parts, so many repairs are completed in a single visit.

Yes. We cut glass and mirrors to your measurements, including polished edges, drillable mirrors and toughened glass table tops. This is a supply-only service by appointment: email or text us the sizes and we will arrange collection or delivery.

Measure the widest point of the opening in both directions, not just the middle, and tell us the thickness of the glass you are replacing. For an odd shape, make a cardboard template. If you are unsure, send us the sizes and we will check them with you before cutting.

Yes. We offer a full measure-and-install service or supply only. Mirrors are cut to size with polished edges, bathroom mirrors come with moisture-resistant backing, and large or gym mirrors are fixed using the correct method for your wall.

Yes, including cat flaps fitted into glass doors and panels, which means new glazing cut to take the flap. Bring the flap or tell us the model and we will size the glass to suit.

Yes. We repair and restore leaded lights, including cracked panes, stretched lead and damaged sections, and can match the existing pattern where possible.

Yes. As well as repairs we supply and fit replacement windows and doors, including uPVC, aluminium, timber, Solidor composite doors, bi-fold doors and patio sliders. Every installation starts with a free, no-obligation survey.

Yes. Secondary glazing is a good option for period properties, listed buildings, noisy roads and rented homes where the original windows need to stay.

Yes. Glazing is carried out to British standards and building regulations, including toughened or laminated safety glass in low-level and critical locations. If your job needs building regulations notification, we will tell you before work starts.

All our work is guaranteed. We will confirm exactly what is covered and for how long with your quote, so you know where you stand before you commit.

Yes. We can supply and fit Pilkington patterned glass for doors, bathrooms and period properties, including textured and obscure options for privacy.

We cover Maidenhead and the surrounding SL, HP and RG postcodes, including Marlow, Cookham, Bray, Taplow, Bourne End, Slough, Windsor, Ascot, Gerrards Cross, Henley-on-Thames, High Wycombe, Reading and Bracknell. If you are not sure, call and we will tell you.

Yes. If the damage is covered by your insurance, we can provide a detailed quotation and invoice for your insurer and liaise with your loss adjuster. Mention it is a claim when you call so we get the paperwork right first time.

Yes. We handle repairs and replacements for landlords, letting agents, managing agents and commercial premises, including emergency boarding up and communal glazing. Repeat and account work is welcome.

We clear up after ourselves and leave the area tidy. Ask about removing the old glass or sealed units when we quote and we will confirm what is included.

Yes, by appointment. We are based at Empire Windows and Doors in Marlow, Buckinghamshire, where you can discuss a project, look at glass samples and collect cut-to-size orders. Call 01628 303060 to arrange a time.

Call us and tell us. Every job is guaranteed and we would rather come back and put something right than leave you with a problem.